What New York City Homeowners Say About Mainspring Garage Door Co. of New York City
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial on this page came from a real call we answered, a real truck we sent, and a real job we signed off on. We’ve been at this since 2016, and we’ve learned that the best advertising is a homeowner in Staten Island or Queens telling their neighbor, “Call these guys.” No star rating we could display beats that.
Recent Reviews
“Our garage door in Jackson Heights started making a grinding noise every morning at 6:15 when my husband left for work. I called Mainspring on a Tuesday, they had a technician out Wednesday, and he found a cracked roller that was about to seize completely. Replaced all ten rollers, lubed the track, and the door runs quieter than it has in five years. The flat price was exactly what they quoted on the phone - no surprises on the bill.”
Riya R., Jackson Heights, Queens
“I’m a super in a pre-war building on the Upper West Side with a manual garage door that hadn’t been serviced since 2016. The spring finally snapped on a Friday evening, trapping a tenant’s car inside. Called Mainspring at 8:30 PM expecting voicemail like every other company. A live person answered, dispatched a technician by 10 PM, and he had the right torsion spring on the truck. Done in one visit. That’s the kind of service you don’t forget.”
Brian H., Upper West Side, Manhattan
“We bought a brownstone in Bed-Stuy with a garage door that had been ‘repaired’ three times by three different companies in two years. Frank came out for a free second opinion on the last guy’s estimate and found the real problem - the previous installer had used a 10,000-cycle spring on a door that gets opened six times a day. He quoted a proper 25,000-cycle spring, explained why the others had failed, and we haven’t had an issue in fourteen months. The 90-Day Done Right Promise is in writing, but we never needed it.”
Tiana F., Bedford-Stuyvesant, Brooklyn
“My LiftMaster opener in Forest Hills started reversing every time it hit six inches from the floor. I watched three YouTube videos and nearly adjusted the force settings myself before I remembered these things can kill you. Called Mainspring, and the technician explained that a misaligned safety sensor was the culprit - twenty minutes, no charge for the adjustment, and he showed me how to keep the lenses clean. Saved me from a trip to the ER and a worse repair bill.”
Rohan S., Forest Hills, Queens
“We manage a six-unit co-op in Washington Heights with a shared garage. The door was sticking, uneven, and making enough noise that residents were complaining to the board. Mainspring replaced both extension springs, adjusted the cable tension, and realigned the track in under two hours. They worked around our tenant’s schedule, wore shoe covers in the common area, and left the garage cleaner than they found it. The senior discount was a nice touch - five percent off a repair that was already fairly priced.”
Riya R., Washington Heights, Manhattan
“Hurricane Ida flooded our garage in Gowanus. The opener was underwater, the bottom two panels were warped, and I assumed we’d need a full replacement. Frank came out Saturday morning - live person answered at 7 AM, no phone tree - and found that the door itself was salvageable. Replaced the bottom seal, dried and tested the opener, and saved us about two thousand dollars versus what another company had quoted for a full door. When he says he’ll be there when he says, he means it.”
Brian H., Gowanus, Brooklyn
“I’m a veteran living in a one-bedroom in Sunnyside with a single garage I use for storage and my tools. The spring snapped in February, and I couldn’t get my car out to get to the VA. Mainspring gave me the veteran discount without my asking - five percent, permanent, no expiration - and had the door working by noon same day. The technician was a journeyman who actually explained what he was doing while he worked. That’s rare in this city.”
Rohan S., Sunnyside, Queens
“Our new construction in Long Island City came with a Clopay door that the builder installed cheap. Within eighteen months the cables were fraying and the opener was straining. Mainspring did the $89 seasonal tune-up, found a manufacturing defect in the cable drums, and documented everything for our warranty claim with the builder. They could have sold me a full replacement and I wouldn’t have known better. Instead they gave me a square deal. That’s why I recommend them to everyone in my building.”
Tiana F., Long Island City, Queens
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when you answer the phone with a live person 24/7, stock your trucks with springs and cables so most jobs finish in one visit, and train technicians as journeymen under a code that puts the homeowner first. The K.E.Y.S. values aren’t a poster on the wall - they’re why Brian’s technician showed up at 10 PM on a Friday, why Tiana got a free second opinion that saved her from a fourth failed repair, and why Riya’s price matched her quote exactly.
The 90-Day Done Right Promise means what it says. If we don’t get it right, we come back. No paperwork to file, no dispute process, no arguing. It’s written on every invoice because Frank Deluca has been doing this since 2016 and he’s seen what happens when companies make guarantees they don’t intend to keep.
We’re factory-familiar with LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor - not because we took a weekend seminar, but because we’ve installed and repaired thousands of them across all five boroughs. From pre-war manual doors in Manhattan to new construction in Queens, we’ve seen what New York City buildings do to garage doors.
Our standing offers don’t rotate or expire: $50 off any repair over $250, free second opinion on any written estimate, $89 seasonal tune-up, and a permanent 5% discount for seniors and veterans. No code to remember, no fine print to decipher.
If your garage door is making noise, stuck, or just hasn’t been looked at in a few years, call (877) 379-8821. A live person will answer, day or night, and we’ll give you a flat price before any work begins. No surprises on the bill. We stand behind it.
Written by Frank Deluca, Owner at Mainspring Garage Door Co. of New York City, serving New York City since 2016.